Privacy Policy

Tickets W2 processes personal data in accordance with the Oman Personal Data Protection Law (Royal Decree No. 6/2022) and its Executive Regulations.

Under this law:

• Personal data must be processed lawfully, fairly, and transparently
• Explicit consent is required before collecting or using personal data
• Individuals have rights to access, correct, and delete their data
• Organizations must provide clear privacy notices and protect data security

We may collect the following types of personal data:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth (if required for events)

Transaction Information

• Ticket and Voucher purchases
• Payment confirmations (processed securely via third parties)

Technical Data

• IP address
• Device and browser information
• Usage behavior on the Platform

We use your personal data to:

• Process ticket and voucher purchases
• Deliver tickets and confirmations
• Communicate event updates or changes
• Provide customer support
• Improve platform functionality and user experience
• Send marketing communications (only with your consent)

Your data will only be used for the specific purpose it was collected for, unless you provide additional consent.

We process your personal data based on:

• Your explicit consent
• Performance of a contract (e.g., ticket purchase)
• Compliance with legal obligations

You may withdraw your consent at any time.

We may share your data with:

• Event Promoters / Voucher Providers (to fulfill your purchase)
• Payment processors such as Thawani
• Service providers (hosting, analytics, customer support)

We do not sell your personal data.

If your data is transferred outside Oman:

• We will obtain your explicit consent
• We ensure appropriate protection standards are in place

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and financial obligations

After this period, data will be securely deleted or anonymized.

Under Omani law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Request a copy of your data

We will respond to requests within the legally required timeframe (up to 45 days).

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption
• Restricted access to personal data
• Monitoring systems to prevent unauthorized access

In case of a data breach, we will notify authorities and affected users as required by law (within 72 hours where applicable).

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Personalize content

You can manage cookies through your browser settings.

In compliance with Omani law, Tickets W2 appoints a Data Protection Officer responsible for overseeing data protection matters.

For inquiries, please contact:

[Insert Email / Contact]

We do not knowingly collect personal data from individuals under 18 without parental or guardian consent, in accordance with applicable laws.

We may update this Privacy Policy from time to time.

Updates will be posted on the Platform, and continued use constitutes acceptance.

Tickets W2

Operated by Integrated Business International

Muscat, Sultanate of Oman

For privacy-related inquiries or requests:

support@ticketsw2.com